CRM as the Engine of the Digital Customer Experience Why CRM Is Now Strategic for Every Company In today’s competitive landscape, the ability to build strong, personalized relationships with customers has become one of the key factors of differentiation... CRM Website
Help Desk and CRM: From Assistance to Relationship: How the Concept of Support Is Changing In the Utility sector, customer service is often perceived as a cost center. But in a market where people expect speed, personal... CRM Help Desk