Interview with Leonardo Tocci, 
Project Manager

• What topic have you chosen for your talk at Odoo Experience 2024?

During Odoo Experience 2024, we will present a review of the standard capabilities of Odoo Live Chat. Our talk will highlight how the new features have made the customer experience more effective on both the customer and operator sides.

• What are the main challenges in the sector that you wanted to address with this speach?

Offering personalized services is becoming increasingly crucial in today's market. Creating a solid customer base and being able to trace customer information from the first exchanges of messages is a fundamental condition to resolve customer requests in the best way and in the shortest possible time.

• What goals do you hope to achieve by sharing this experience during the event?

We believe in the progress made in creating a service that is not currently present as a standard capability on the platform. Every year during the Odoo Experience, numerous innovations are presented, so we trust that our testimony will help Odoo to enrich the Live Chat module with ever new features.

• How do you think Odoo Experience participants can benefit from the content you will present?

The Italian market, like the European and global ones, today requires a lot of attention to customers in every contact area. Live Chat is among the features that connect customers to companies in a more direct way. Improving the connection between customers and companies through a dynamic and transparent customer experience will be a source of interest for the audience present during the event.